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Hawaiian Airlines Reviews

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Overall Rating

4.7
11 Reviews
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About Hawaiian Airlines

Hawaiian Airlines is Hawaii's largest and longest-serving airline, offering non-stop service to Hawaii from the U.S. mainland and international destinations.

The airline provides a variety of travel products & services to enhance the travel experience. These include:

  • Premium Cabin: Offers the highest level of service and amenities, including reclining or lie-flat seats.
  • Extra Comfort: A travel experience that gives priority lines, extra legroom, and more.
  • Main Cabin: The lowest-priced seats while still enjoying authentic Hawaiian hospitality.
  • Vacation Deals: Save time and money when booking flight, hotel, or car rental together.
  • Hotel Stays: Discounts at hotels and resorts worldwide while earning HawaiianMiles.
  • Car Rentals: Exclusive rates in Hawaii and the Continental U.S., plus earn miles.
  • Airport Shuttles: Private transfer or shared airport shuttle.
  • Trip Insurance: Protection for your investment with Allianz Travel Insurance.
  • Enhanced Experiences: Upgrade your reservation to a travel experience with extra legroom or a premium cabin.
  • Airport Lounges: A quiet retreat featuring cozy seating, food and drink, Wi-Fi and more.
  • Premier Club Membership: VIP travel with Premier Club perks, including two free checked bags and lounge access.

In addition, the airline offers in-flight services such as island-inspired cuisine, state-of-the-art entertainment, and in-flight shopping.

Hawaiian Airlines operates approximately 150 daily flights within the Hawaiian Islands, and nonstop flights between Hawaiʻi and 16 U.S. gateway cities. This makes it a convenient choice for travelers looking to explore the beautiful islands of Hawaii and beyond. Enjoy the journey!

Hawaiian Airlines Pros & Cons

Pros & Cons of Hawaiian Airlines

Pros

  • Friendly Service: Hawaiian Airlines is known for its Aloha spirit, providing warm and friendly service from the crew, which enhances the travel experience.
  • Comfortable Flights: The airline offers a relatively comfortable flying experience, especially on longer routes, with options for Extra Comfort seating that provides additional legroom at a reasonable price.
  • Frequent Flights: There are numerous flights available between the Hawaiian Islands, making it convenient for inter-island travel.
  • High-Speed Wi-Fi: The introduction of free high-speed Wi-Fi on certain aircraft has improved connectivity during flights.

Cons

  • Website and App Issues: The Hawaiian Airlines website and mobile app have been criticized for being buggy and difficult to navigate, leading to frustration when booking or managing reservations.
  • Limited In-Flight Entertainment: Compared to other airlines, the in-flight entertainment options are lacking, which may detract from the overall travel experience.
  • Cramped Seating: Economy class seating can be cramped, with small tray tables and limited snack options, which may not meet the expectations of all travelers.
  • Pricing Complexity: Understanding fare types can be complicated, especially when comparing refundable versus non-refundable tickets, which may not be user-friendly.

Overall, while Hawaiian Airlines offers a unique travel experience with its cultural touch and service, it faces challenges in technology and comfort that could impact customer satisfaction.

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Hawaiian Airlines Customer Reviews (11)

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Allen Prichard
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Feb 11, 2023
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Tim Diederich
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Feb 11, 2023
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Leah Müller
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Feb 8, 2023
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Feb 6, 2023
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Feb 5, 2023

Hawaiian Airlines Customer’s Q&A

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Hawaiian Airlines Features and Benefits

Key features and benefits of Hawaiian Airlines include:

  • Global Connection: Hawaiian Airlines connects passengers with the beautiful Hawaiian islands and ten other international destinations.
  • Comfort and Entertainment: The seats are fitted with screens loaded with a variety of movies, including television shows. This ensures passengers reach their destination feeling rejuvenated and ready to embrace their adventures.
  • Customer Satisfaction: Hawaiian Airlines strives to offer customer satisfaction to its esteemed customers. The airline comprises passionate employees who extend their ‘aloha’ sense of dedication to passengers.
  • Tailored Customer Service: Hawaiian Airlines prioritizes the convenience of the locals from the West Coast, such as California, Washington and Oregon, when scheduling flights that travel across the Pacific Ocean.
  • In-flight Amenities: There is Hawaiian music during boarding, mai tais available (free in first class), an island color scheme onboard, island-themed crew uniforms and a company that is truly rooted in all things Hawaii.
  • Complimentary Meal Service: All long-haul flights include a hot meal service in the economy cabin. This is a bonus compared to other carriers that usually only include a small snack.

These features and benefits make Hawaiian Airlines a unique choice for travelers. Enjoy the journey!

Hawaiian Airlines Pricing

Hawaiian Airlines Pricing

Hawaiian Airlines offers a range of pricing options depending on the route, time of booking, and ticket type:

Domestic Flights

  • Lowest Fares: One-way tickets can start as low as $60, particularly for short routes like Hilo to Honolulu.
  • Round-trip Options: Round-trip fares from Honolulu to Kahului can be found for approximately $91.

International Flights

  • Prices for international flights vary significantly:
    • Tokyo: Starting around $664.
    • Auckland: Approximately $670.
    • Sydney: Around $735.
    • Papeete: Starting at about $944.
    • Taipei: Prices can reach up to $1,377.

Ticket Types

  • Main Cabin Basic Fares: Generally lower in price but come with restrictions such as non-refundable and non-changeable options.
  • Refundable Fares: These are typically more expensive, averaging about 24% more than non-refundable tickets, but they offer flexibility for cancellations and changes.

Additional Considerations

  • Pricing may fluctuate based on demand, seasonality, and promotional offers. It is advisable to check the fare calendar on the Hawaiian Airlines website for the best deals.

Payment Method

Hawaiian Airlines Payment Methods

Hawaiian Airlines offers various payment methods for booking flights and in-flight purchases:

Accepted Payment Types

  • Credit Cards: Payments can be made using major credit cards, including:

    • American Express
    • Discover
    • MasterCard
    • Visa
    • Diners Club
    • Japan Credit Bureau (JCB)
    • China Union Pay (limited to specific airports)
  • Cashless Transactions: All transactions are cash-free, requiring a credit card for any purchases, including tickets and in-flight services.

Buy Now, Pay Later Options

  • Afterpay: Available for U.S. residents, allowing payments to be split into four equal installments over six weeks for flights costing less than $1,200 USD.
  • Klarna, Affirm, and Zip: These options enable customers to pay in installments or monthly payments, depending on the country of residence.

Additional Payment Features

  • Hawaiian Airlines Credit Cards: Customers can earn HawaiianMiles with purchases made using Hawaiian Airlines-branded credit cards, such as the World Elite Mastercard and the Bank of Hawaii Visa Debit Card. These cards offer benefits like bonus miles on eligible purchases and travel perks.

For specific payment options available during booking, customers should check at the time of purchase as they may vary based on location and ticket type.

Hawaiian Airlines FAQs

FAQ

Hawaiian Airlines Return Policy?

Hawaiian Airlines Return Policy

Hawaiian Airlines has specific return and refund policies that vary based on the type of ticket purchased:

General Refund Policy

  • Full Refund: Cancellations made within 24 hours of booking are eligible for a full refund, provided the booking was made at least seven days before the flight departure.
  • Non-Refundable Tickets: Most tickets are non-refundable after the initial 24-hour window. If a ticket is canceled after this period, it typically results in a travel voucher instead of a cash refund.

Ticket Types

  • Refundable Fares: These tickets allow for a full refund, but may incur cancellation fees based on the route:
    • Neighbor Island Flights: $25 cancellation fee.
    • North America Flights: $100 cancellation fee.
  • Main Cabin Basic Fares: These fares are both non-refundable and non-changeable, meaning no refund or change options are available.

Requesting a Refund

To initiate a refund, customers can:

  • Call Hawaiian Airlines Reservations.
  • Submit a request through their official website.

Important Notes

  • If Hawaiian Airlines cancels a flight, passengers are entitled to a full refund regardless of ticket type.
  • Refunds for credit card purchases are processed within seven business days, while cash refunds may take up to 20 days.

For any specific inquiries or further details, contacting Hawaiian Airlines directly is recommended.

FAQ

Hawaiian Airlines Alternatives

Here are the top 10 alternatives to Hawaiian Airlines:

  1. Delta Air Lines
  2. Alaska Airlines
  3. United Airlines
  4. Southwest Airlines
  5. American Airlines
  6. Air Canada
  7. All Nippon Airways
  8. Japan Airlines
  9. Qantas
  10. Southwest Airlines

These airlines offer similar routes and services, making them great alternatives to consider for your travel needs. Remember to check each airline's specific offerings and policies as they can vary. Safe travels!

FAQ

How To Open A Hawaiian Airlines Account?

To open an account on Hawaiian Airlines, follow these steps:

  1. Visit the Hawaiian Airlines website.
  2. Look for the "Join" or "Create an Account" option.
  3. Provide the required information including Email Address, Username, Password, First Name, and Last Name.
  4. Follow the prompts to complete the account creation process.

Once the account is created, benefits such as earning miles on flights and everyday purchases, booking flight awards with miles that don’t expire, and enjoying 1st & 2nd checked bag discounts can be availed. Enjoy the journey!

FAQ

Hawaiianairlines.com Return Policy?

Hawaiian Airlines has a Travel Voucher Terms and Conditions policy. A Travel Voucher is non-transferable, has no cash value, and entitles the passenger named on the Voucher to a credit for the amount of the Voucher towards the purchase of any available Hawaiian Airlines published or web fares. All flights are subject to seat availability at the time of reservation. Travel Vouchers are valid for use on flights booked up to one year from the date of issuance, even if the flight occurs after the one-year period of validity. Any remaining balance will then be forfeited. Travel Vouchers are not valid for services, products or fees, including, but not limited to, baggage fees, fare differences for changes to previously issued tickets, in-flight amenities, such as beverages and snacks, purchase of HawaiianMiles, vacation packages, car rentals or hotels, and payment for special services, such as unaccompanied minor fees.

As for the shipping policy, Hawaiian Airlines Cargo offers flexibility and efficiency for all kinds of shippers. If you're shipping cargo between Hawaii and the continental US, you must be a Known Shipper. For shipping wholly within the state of Hawaii, the weight may not exceed 150lbs. per piece. For shipping to/from Continental US or international destinations, maximum weight is determined by container and airplane type. It’s important to pack your shipment securely so it is protected throughout the flight and arrives damage-free. Here are some basic tips: Shipments must be packed to withstand a minimum 48 hour transit time regardless of the service level requested or provided. Don’t use worn or old cardboard boxes, use proper inner packing (i.e., Styrofoam, bubble wrap) and do not over pack. Perishable items, which may leak, must be packed in solid, leak-proof boxes, containers or bags. Ensure your package is labeled correctly. Each piece must be legibly and durably marked with the name and address of both the Shipper and Consignee. Hazardous materials/dangerous goods shipment must comply with the Dangerous Goods Regulations by International Air Transportation Association (IATA). Live animal must be in approved cages or species appropriate shipping containers.

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